Refund and Returns Policy

Published Date: April 25, 2025
Effective Date: April 25, 2025

At Purwanchal.com, we are committed to providing high-quality products and excellent service to our customers. This Return and Refund Policy has been designed to ensure transparency and customer satisfaction. Please read this policy carefully.

1. Eligibility for Returns and Refunds

Most of the products we sell (such as fruits, vegetables, meat, and dairy products) are perishable in nature. Returns and refunds for such products are applicable only under the following conditions:

  • Incorrect Product Delivered: If you receive a product different from what you ordered.
  • Damaged or Spoiled Product: If the product is damaged, spoiled, or unfit for use at the time of delivery.
  • Incorrect Quantity: If the delivered quantity is less than what you ordered.

Note: Additional conditions may apply for non-perishable products (e.g., packaged food items).

2. Timeframe for Returns and Refunds

  • You must contact us within 24 hours of product delivery.
  • Return requests received after 24 hours will not be accepted.

3. Return and Refund Process

  1. Contact Us: Reach out via email at [email protected] or phone at +977-123456789 within 24 hours of delivery.
  2. Submit Evidence: Provide photos or videos of the defective product along with your order number.
  3. Return the Product: Once your request is approved, return the product in its original packaging along with the receipt.
  4. Refund Processing: After verifying the returned product, the refund will be processed within 5–7 working days to your original payment method.

4. Non-Refundable Conditions

Refunds will not be issued under the following circumstances:

  • Due to personal preferences (e.g., not liking the taste).
  • Products that have been used or damaged by the customer.
  • If the delivery is not accepted or if an incorrect address was provided.

5. Delivery Charge Refunds

  • If the mistake is on our part (e.g., incorrect or damaged product), both the product cost and delivery charges will be refunded.
  • If the delivery fails due to the customer’s fault, delivery charges will not be refunded.

6. Contact Information

If you have any questions regarding returns or refunds, please contact us:

Email: [email protected]
Phone: +977-123456789
Office Address: Purwanchal.com, Nepal

Note: This policy is subject to change from time to time. Please check our website regularly for the latest updates.