Published Date: May 8, 2025
Effective Date: May 10, 2025
Introduction
At Purwanchal.com, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.
1. Information We Collect
(1) Personal Information: Name, phone number, email address, delivery address, payment details.
(2) Order Details: Products purchased, order history, delivery instructions.
(3) Technical Data: IP address, browser type, device information, location (if available), and usage behavior on our website.
(4) Communication Data: Messages, feedback, or support requests you send to us.
2. How We Use Your Information
(1) Process and deliver your orders.
(2) Send order confirmations, updates, and customer support communications.
(3) Improve website functionality and user experience.
(4) Send promotional offers or updates (only if you opt in).
(5) Prevent fraud and ensure security.
3. How We Protect Your Information
(1) SSL (Secure Sockets Layer) encryption for data transmission.
(2) Access controls and secure servers.
(3) Regular monitoring and software updates.
(4) We do not store your payment details on our servers; all payments are processed via trusted third-party gateways.
4. Sharing Your Information
We do not sell or rent your personal data to third parties. However, we may share your information in the following situations:
(1) With delivery partners to fulfill your orders.
(2) With service providers (e.g., email/SMS platforms, analytics tools) under strict confidentiality agreements.
(3) When required by law or a government authority.
4.1 Third-Party Search/Cache (Facebook, Google, etc.) Notice
Facebook, Google, or other search/social platforms may sometimes cache or index public content or certain customer-related information.
If you would like such content removed:
(1) Contact us at [email protected] (or through the phone/address provided below) specifying the exact content/data you want removed.
(2) Upon receiving your request, Purwanchal.com will take reasonable steps to request removal or de-indexing from the relevant platforms.
Please note that complete removal from such platforms depends on their own policies and timelines, which are beyond our direct control. We recommend that you also make a direct request to the respective platform where applicable.
5. Cookies and Tracking
We use cookies to:
(1) Save your preferences.
(2) Understand website usage and improve performance.
(3) Personalize content and offers.
You can disable cookies through your browser settings, but this may affect website functionality.
6. Your Rights
You have the right to:
(1) Access or request a copy of your personal data.
(2) Correct or update your information.
(3) Request deletion of your data (subject to legal and operational requirements).
(4) Opt out of marketing communications at any time.
7. Data Retention
We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. If you submit a deletion request, we will make every effort to delete the relevant data within 15 (fifteen) days after verifying your request (see Section 8).
Please note: If certain data must be retained for legal, accounting, or operational purposes, it will be deleted only after such requirements are met.
8. Data Deletion Requests — Process
(1) Send your deletion request to [email protected], clearly stating your name, email, phone number, and the specific data you want deleted.
(2) We will verify your identity.
(3) Once verified, Purwanchal.com will make every effort to delete your data from our systems within 15 (fifteen) days.
(4) If your data also exists with third-party partners or public platforms, we will request deletion from them as well. However, the completion timeline for third-party deletions depends on their own policies and processes.
9. Contact Us
Email: [email protected]
Phone: +977-9800000000
Address: Purwanchal.com, Birtamode, Jhapa, Nepal
Final Note
We may update this Privacy Policy from time to time. Please check this page regularly for any changes.
Thank you for trusting Purwanchal.com — your privacy matters to us.