Payment Policy

Published Date: May 8, 2025
Effective Date: May 10, 2025

At Purwanchal.com, we ensure that our customers enjoy a secure, transparent, and hassle-free shopping experience. This Payment Policy outlines the methods, security, and procedures related to payments on our website.

1. 💳 Accepted Payment Methods

We accept the following payment methods for orders placed on our website:

  • Credit/Debit Cards: Visa, MasterCard, and other major cards.
  • Mobile Payments: eSewa, Khalti, IME Pay, or other mobile payment options.
  • Bank Transfers: Direct payments via bank transfers to our designated bank account.
  • Cash on Delivery (COD): Available for selected areas.

Note: Some payment methods may be subject to availability based on your location.

2. 🔒 Payment Security

We take your payment security very seriously. Our payment system is protected with Secure Sockets Layer (SSL) encryption, ensuring that your sensitive data is safely transmitted.

  • All payment information is processed through trusted third-party gateways.
  • We do not store your payment details on our servers.

3. ✔️ Payment Verification

  • Payments will be verified before the order is confirmed.
  • If there is any issue with your payment (e.g., failed transaction, insufficient funds), your order will be put on hold until the payment issue is resolved.
  • Orders will only be processed and dispatched after successful payment confirmation.

4. 📩 Order Confirmation

  • After your payment is successfully processed, you will receive an order confirmation email or SMS.
  • This confirmation includes your order number, items purchased, and estimated delivery date.

5. 💰 Pricing and Currency

  • All prices listed on the website are in Nepalese Rupees (NPR).
  • The final payment will include the cost of products, applicable taxes, and delivery charges.
  • Any discounts or promotional offers will be applied at checkout.

6. ❗ Payment Issues

  • If you face any issues with your payment, such as double charges or incorrect billing, please contact us immediately at [email protected] or call us at +977-123456789.
  • We will investigate the issue and provide a resolution within 3–5 business days.

7. 🔄 Refunds

  • Refunds, if applicable, will be processed to the original payment method after the return or cancellation of an order.
  • The refund may take 5–7 business days to reflect in your account, depending on your payment method.

8. 📞 Customer Support

If you have any questions or concerns regarding payment methods, security, or transactions, please reach out to us:

  • Email: [email protected]
  • Phone: +977-123456789
  • Live Chat: Available on our website and mobile app

This Payment Policy may be updated from time to time. Please review this page regularly for the latest information.

Thank you for shopping with Purwanchal.com!