Published Date: May 8, 2025
Effective Date: May 10, 2025
At Purwanchal.com, we are dedicated to delivering fresh and high-quality products in a timely and reliable manner. This Delivery Policy ensures transparency, efficiency, and customer satisfaction.
🚚 Delivery Coverage
We deliver to major cities and towns across Nepal. Service availability may depend on your location and the type of products ordered. You will be notified during checkout if delivery is not available in your area.
⏱ Delivery Timeframe
- Standard Delivery: Orders are delivered within 1–3 business days.
- Same-Day Delivery: Available in select areas for orders placed before 12:00 PM.
- Delivery Hours: 9:00 AM to 7:00 PM, Sunday to Friday.
Note: Delivery times may vary due to weather, traffic, or product availability.
💰 Delivery Charges
- Free Delivery: Orders above NPR 1,000 are eligible for free delivery.
- Standard Delivery Fee: NPR 100 for orders below NPR 1,000.
- Express Delivery: Additional charges may apply for express service.
Delivery fees are clearly displayed at checkout.
📦 Order Tracking
Once dispatched, you will receive an SMS or email with your tracking number. You can use this to track your order on our website or mobile app.
🛑 Delivery Restrictions
- Perishable Items: May have limited delivery zones to ensure freshness.
- Remote Areas: Delivery may take longer or incur extra charges in hard-to-reach locations.
🔄 Order Modifications & Cancellations
- Modifications: Contact us within 1 hour of placing your order for any changes.
- Cancellations: You can cancel your order within 1 hour. After that, cancellation may not be possible.
📞 Customer Support
For delivery-related questions or assistance, contact us:
- Phone: +977-9800000000
- Email: [email protected]
- Live Chat: Available on our website and mobile app
This Delivery Policy may be updated from time to time. Please visit our website for the latest version.
Thank you for shopping with Purwanchal.com!
