Published Date: May 8, 2025
Effective Date: May 10, 2025
At Purwanchal.com, we are dedicated to delivering fresh and high-quality products in a timely and reliable manner. This Delivery Policy ensures transparency, efficiency, and customer satisfaction.
1. Delivery Coverage
We deliver to major cities and towns across Nepal.
- Service availability may depend on your location and the type of products ordered.
- You will be notified during checkout if delivery is not available in your area.
2. Delivery Timeframe
- Standard Delivery: Orders are delivered within 1–3 business days.
- Same-Day Delivery: Available in select areas for orders placed before 12:00 PM.
- Delivery Hours: 9:00 AM to 7:00 PM, Sunday to Friday.
Note: Delivery times may vary due to weather, traffic, or product availability.
3. Delivery Charges
- Free Delivery: Orders above NPR 1,000 are eligible for free delivery.
- Standard Delivery Fee: NPR 100 for orders below NPR 1,000.
- Express Delivery: Additional charges may apply for express service.
Delivery fees are clearly displayed at checkout.
4. Order Tracking
Once dispatched, you will receive an SMS or email with your tracking number.
- You can use this to track your order on our website or mobile app.
5. Delivery Restrictions
- Perishable Items: May have limited delivery zones to ensure freshness.
- Remote Areas: Delivery may take longer or incur extra charges in hard-to-reach locations.
6. Order Modifications & Cancellations
- Modifications: Contact us within 1 hour of placing your order for any changes.
- Cancellations: You can cancel your order within 1 hour. After that, cancellation may not be possible.
7. Customer Support
For delivery-related questions or assistance, contact us:
- Phone: +977-9800000000
- Email: [email protected]
- Live Chat: Available on our website and mobile app
Note: This Delivery Policy may be updated from time to time. Please visit our website for the latest version.