Published Date: May 8, 2025
Effective Date: May 10, 2025
At Purwanchal.com, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.
1. 📋 Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, delivery address, payment details.
- Order Details: Products you purchase, order history, delivery instructions.
- Technical Data: IP address, browser type, device information, location, and usage behavior on our website.
- Communication Data: Messages, feedback, or support requests you send to us.
2. 🛒 How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Communicate order confirmations, updates, and support.
- Improve website functionality and user experience.
- Send promotional offers or updates (only if you opt in).
- Prevent fraud and ensure security.
3. 🔐 How We Protect Your Information
We take data security seriously and implement the following safeguards:
- Secure Sockets Layer (SSL) encryption for data transmission.
- Access controls and secure servers.
- Regular monitoring and software updates.
We do not store your payment details on our servers. All payments are processed via trusted third-party gateways.
4. 📤 Sharing Your Information
We do not sell or rent your personal data to third parties.
We may share your information only in the following cases:
- With delivery partners to fulfill your orders.
- With service providers (e.g., email/SMS platforms, analytics tools) under strict confidentiality agreements.
- When required by law or government authority.
5. 🍪 Cookies and Tracking
We use cookies to:
- Save your preferences.
- Understand website usage and improve performance.
- Personalize content and offers.
You can disable cookies through your browser settings, but it may affect website functionality.
6. 🧑💻 Your Rights
You have the right to:
- Access or request a copy of your personal data.
- Correct or update your information.
- Request deletion of your data (subject to legal and operational needs).
- Opt out of marketing communications anytime.
7. 🧾 Data Retention
We retain your data as long as necessary for the purposes outlined in this policy or as required by law. You may request deletion of your account or data by contacting us.
8. 🏢 Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: [email protected]
- Phone: +977-9800000000
- Address: Purwanchal.com, Birtamode, Jhapa, Nepal
This Privacy Policy may be updated from time to time. Please review this page regularly for any changes.
Thank you for trusting Purwanchal.com. Your privacy matters to us.
Published Date: May 8, 2025
Effective Date: May 10, 2025
At Purwanchal.com, we are dedicated to delivering fresh and high-quality products in a timely and reliable manner. This Delivery Policy ensures transparency, efficiency, and customer satisfaction.
🚚 Delivery Coverage
We deliver to major cities and towns across Nepal. Service availability may depend on your location and the type of products ordered. You will be notified during checkout if delivery is not available in your area.
⏱ Delivery Timeframe
- Standard Delivery: Orders are delivered within 1–3 business days.
- Same-Day Delivery: Available in select areas for orders placed before 12:00 PM.
- Delivery Hours: 9:00 AM to 7:00 PM, Sunday to Friday.
Note: Delivery times may vary due to weather, traffic, or product availability.
💰 Delivery Charges
- Free Delivery: Orders above NPR 1,000 are eligible for free delivery.
- Standard Delivery Fee: NPR 100 for orders below NPR 1,000.
- Express Delivery: Additional charges may apply for express service.
Delivery fees are clearly displayed at checkout.
📦 Order Tracking
Once dispatched, you will receive an SMS or email with your tracking number. You can use this to track your order on our website or mobile app.
🛑 Delivery Restrictions
- Perishable Items: May have limited delivery zones to ensure freshness.
- Remote Areas: Delivery may take longer or incur extra charges in hard-to-reach locations.
🔄 Order Modifications & Cancellations
- Modifications: Contact us within 1 hour of placing your order for any changes.
- Cancellations: You can cancel your order within 1 hour. After that, cancellation may not be possible.
📞 Customer Support
For delivery-related questions or assistance, contact us:
- Phone: +977-9800000000
- Email: [email protected]
- Live Chat: Available on our website and mobile app
This Delivery Policy may be updated from time to time. Please visit our website for the latest version.
Thank you for shopping with Purwanchal.com!
Published Date: May 8, 2025
Effective Date: May 10, 2025
At Purwanchal.com, we ensure that our customers enjoy a secure, transparent, and hassle-free shopping experience. This Payment Policy outlines the methods, security, and procedures related to payments on our website.
1. 💳 Accepted Payment Methods
We accept the following payment methods for orders placed on our website:
- Credit/Debit Cards: Visa, MasterCard, and other major cards.
- Mobile Payments: eSewa, Khalti, IME Pay, or other mobile payment options.
- Bank Transfers: Direct payments via bank transfers to our designated bank account.
- Cash on Delivery (COD): Available for selected areas.
Note: Some payment methods may be subject to availability based on your location.
2. 🔒 Payment Security
We take your payment security very seriously. Our payment system is protected with Secure Sockets Layer (SSL) encryption, ensuring that your sensitive data is safely transmitted.
- All payment information is processed through trusted third-party gateways.
- We do not store your payment details on our servers.
3. ✔️ Payment Verification
- Payments will be verified before the order is confirmed.
- If there is any issue with your payment (e.g., failed transaction, insufficient funds), your order will be put on hold until the payment issue is resolved.
- Orders will only be processed and dispatched after successful payment confirmation.
4. 📩 Order Confirmation
- After your payment is successfully processed, you will receive an order confirmation email or SMS.
- This confirmation includes your order number, items purchased, and estimated delivery date.
5. 💰 Pricing and Currency
- All prices listed on the website are in Nepalese Rupees (NPR).
- The final payment will include the cost of products, applicable taxes, and delivery charges.
- Any discounts or promotional offers will be applied at checkout.
6. ❗ Payment Issues
- If you face any issues with your payment, such as double charges or incorrect billing, please contact us immediately at [email protected] or call us at +977-123456789.
- We will investigate the issue and provide a resolution within 3–5 business days.
7. 🔄 Refunds
- Refunds, if applicable, will be processed to the original payment method after the return or cancellation of an order.
- The refund may take 5–7 business days to reflect in your account, depending on your payment method.
8. 📞 Customer Support
If you have any questions or concerns regarding payment methods, security, or transactions, please reach out to us:
- Email: [email protected]
- Phone: +977-123456789
- Live Chat: Available on our website and mobile app
This Payment Policy may be updated from time to time. Please review this page regularly for the latest information.
Thank you for shopping with Purwanchal.com!
Published Date: April 25, 2025
Effective Date: April 25, 2025
We at Purwanchal.com are committed to providing high-quality products and excellent service to our customers. This Return and Refund Policy is designed to ensure customer satisfaction and transparency in transactions. Please read this policy carefully.
1. Eligibility for Returns and Refunds
Most of the products we sell (e.g., fruits, vegetables, meat, dairy products) are perishable in nature. Returns and refunds for such products are applicable only under the following conditions:
- ❌ Incorrect Product Delivered: If you receive a product different from what you ordered.
- 💔 Damaged or Spoiled Product: If the product is damaged, spoiled, or unfit for use at the time of delivery.
- 📉 Incorrect Quantity: If the delivered quantity is less than what you ordered.
Note: Additional conditions may apply for non-perishable products (e.g., packaged food items).
2. ⏳ Timeframe for Returns and Refunds
- You must contact us within 24 hours of product delivery.
- Return requests received after 24 hours will not be accepted.
3. 🔄 Return and Refund Process
- 📞 Contact Us: Reach out to us via Email: [email protected] or Phone: +977-123456789 within 24 hours of delivery.
- 📸 Submit Evidence: Provide photos/videos of the defective product along with your order number.
- 📦 Return the Product: Once your request is approved, you will need to return the product in its original packaging with the receipt.
- 💵 Refund Processing: After verifying the returned product, the refund will be processed within 5–7 working days to your original payment method.
4. 🚫 Non-Refundable Conditions
- Refunds will not be issued based on personal preferences (e.g., not liking the taste).
- Products that have been used or damaged by the customer will not be accepted for return.
- Refunds will not be provided if the delivery is not accepted or if an incorrect address was provided.
5. 💸 Delivery Charge Refunds
- If the mistake is on our part (e.g., incorrect or damaged product), both the product cost and delivery charges will be refunded.
- If the delivery fails due to the customer’s fault, delivery charges will not be refunded.
6. 📍 Contact Information
If you have any questions regarding returns or refunds, please contact us:
- Email: [email protected]
- Phone: +977-123456789
- Office Address: Purwanchal.com, Birtamode, Jhapa, Nepal
Note: This policy may change from time to time. Please check our website regularly for the latest updates.
Thank you for choosing us! We are always here to ensure your satisfaction.
Published Date: May 8, 2025
Effective Date: May 10, 2025
Welcome to Purwanchal.com. By accessing or using our website, you agree to comply with the following Terms and Conditions. Please read them carefully before placing any orders or using our services.
🛍️ Use of Website
- You must be at least 18 years old or have the permission of a parent/guardian to use this site.
- You agree to use this website only for lawful purposes and in accordance with these terms.
- Any misuse, fraudulent activity, or unauthorized access may result in account suspension.
🧾 Product Information
- We strive to display accurate product descriptions, pricing, and availability.
- Product images are for reference only and may vary slightly.
- Prices and availability are subject to change without notice.
💳 Orders & Payments
- All orders must be paid in full before processing.
- We accept payments via eSewa, Khalti, IME Pay, Cash on Delivery, and other listed options.
- You are responsible for providing accurate billing and shipping information.
🚚 Delivery & Shipping
- Please refer to our Delivery Policy for full details on coverage, timelines, and fees.
- Delays due to weather, traffic, or supplier issues are not our responsibility, but we will notify you if delays occur.
🔁 Returns & Refunds
- For information regarding returns, replacements, or refunds, please see our Return & Refund Policy.
- Refunds are issued only in accordance with our stated policies.
🛡️ Privacy & Data Security
- We value your privacy. All customer data is handled in accordance with our Privacy Policy.
- We do not share your personal information with third parties without consent.
⚖️ Intellectual Property
- All content on this site, including logos, images, text, and software, is the property of Purwanchal.com.
- You may not reproduce or use any content without prior written permission.
❗ Limitations of Liability
- Purwanchal.com is not liable for indirect or consequential damages arising from the use of our site or services.
- We are not responsible for delays or failures beyond our control.
📝 Modifications to Terms
- We reserve the right to update these Terms and Conditions at any time.
- Continued use of the website after changes implies acceptance of the updated terms.
📞 Contact Us
If you have any questions regarding these terms, feel free to contact us:
Phone: +977-9800000000
Email: [email protected]
Address: Suryodaya-14, Laxmipur, Ilam, Nepal
Thank you for choosing Purwanchal.com — your trusted source for fresh, local produce!
